Privacy Policy – Vina Lashes Studio
Last updated: 23 May 2025
At Vina Lashes Studio, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data — and also includes our Cancellation & Rescheduling Policy so that all the important info is in one place.
 
1. Information We Collect
When you book an appointment or contact us, we may collect:

• Your name and contact details (phone number, email, etc.)

• Appointment history and preferences

• Payment information (securely processed via trusted third-party providers)

• Any medical info you share with us relevant to your treatment (e.g., allergies)

We only collect the information we need to provide great service and keep your experience safe and personalized.
 
2. How We Use Your Information
We use your data to:

• Manage your appointments

• Contact you about bookings or changes

• Send occasional promotional messages (if you’ve opted in)

• Improve our services and website experience

We do not sell or share your information with third parties for marketing purposes.
 
3. Cookies & Website Tracking
Our website uses cookies to enhance your browsing experience. These help us remember your preferences, measure site traffic, and improve our online booking process.
You can manage cookie settings in your browser at any time. For more info, see our Cookies Policy.
 
4. Your Rights
You have the right to:

• Access your data

• Correct inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

To make any of these requests, please contact us via our website.
 
5. Security
We take data protection seriously. Your personal information is stored securely and only accessible to authorized team members.
 
6. Cancellation & Rescheduling Policy
We know life can be unpredictable, and we do our best to be flexible while respecting the time of our staff and other clients.

• Cancellations: You can cancel your appointment for a full refund if it's done at least 24 hours in advance.

• Late Cancellations: Any cancellations made with less than 24 hours’ notice are non-refundable.

• Rescheduling: Please let us know at least 24 hours in advance if you’d like to move your appointment — we’ll happily reschedule it for you.

• No-Shows: If you miss your appointment without notice, your deposit may be lost and future bookings may require full payment upfront.
   

7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, services, or internal practices. The latest version will always be available at www.vinalashesstudio.co.uk.
 
8. Contact Us
If you have any questions about your data or this policy, we’re here to help.
🌐 Website: www.vinalashesstudio.co.uk
📧 Email: Coming soon
📱 Instagram: @vinalashesstudio